Shipping Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to REBEL POINT SDN. BHD
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the REBEL POINT SDN. BHD, accessible from https://rebelpoint.online/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

REBEL POINT SDN. BHD provides shipping services exclusively within Malaysia. This includes all states and territories in Peninsular Malaysia, Sabah, and Sarawak.
We do not offer international delivery at this time. Orders submitted with non-Malaysian shipping addresses will be automatically cancelled and refunded.

2. Shipping Fees

We are pleased to offer FREE SHIPPING for all Orders placed on our website, regardless of the order amount, item size, or delivery location within Malaysia.
There are no hidden delivery charges, packaging fees, or minimum spend requirements.

3. Order Processing

  • Orders are typically processed and dispatched within 1 to 2 business days upon successful payment confirmation.
  • Business days are Monday through Friday, excluding public holidays and weekends.
  • Once your Order has been shipped, a shipping confirmation email will be sent to You with tracking information if available.

4. Estimated Delivery Time

  • All Orders are expected to be delivered within 7 business days from the shipment date.
  • Delivery times may vary based on your location, the size or weight of the items, and the courier service’s schedule or capacity.
  • During festive periods, peak sales seasons, or due to unforeseen circumstances such as extreme weather, natural disasters, or road closures, deliveries may be delayed.

5. Delivery Partners & Tracking

We work with reputable courier services and logistics providers across Malaysia to ensure timely and secure delivery of all Goods.

  • Tracking numbers (where applicable) will be provided via email once the shipment is confirmed.
  • You may track the status of your parcel on the courier company’s official website using the tracking number provided.
  • For heavy or bulky items (such as engine components or large tools), delivery may be coordinated directly through our logistics partner for scheduled drop-offs.

6. Packaging and Item Handling

To ensure the safety and quality of Goods during transit, we take the following steps:

  • All motor vehicle parts, tools, and accessories are packed securely using appropriate materials such as foam, corrugated boxes, bubble wrap, and protective inserts.
  • Fragile, sharp, or high-value items are double-checked before dispatch to ensure safe delivery.
  • If You receive Goods that appear tampered with, damaged, or incomplete, please report the issue immediately (see Section 9).

7. Address Accuracy & Delivery Information

Please ensure the following when placing an Order:

  • Provide a complete and correct shipping address, including unit number, street name, postcode, and state.
  • Include a valid contact number for delivery updates and courier coordination.
  • Add any special delivery instructions (such as gate codes or building access details) to help ensure smooth delivery.

We are not responsible for delayed or failed deliveries caused by incorrect, incomplete, or outdated shipping details provided by You.

8. Missed Deliveries & Redelivery

  • If the delivery fails due to recipient unavailability, the courier may attempt redelivery once or leave instructions for pickup at a nearby parcel hub.
  • If the package is returned to Us after repeated failed attempts, We will contact You to arrange a redelivery.
  • Redelivery may take additional time depending on the location and availability of delivery slots.

9. Damaged or Lost Parcels

If your parcel is damaged in transit or does not arrive within the estimated time:

  • Please notify Us within 48 hours of delivery (or expected delivery) at r-point@outlook.com.
  • Provide your Order ID, description of the issue, and photos of the item and packaging (if applicable).
  • We will work with our courier partners to investigate the issue and offer a suitable resolution, which may include a replacement, store credit, or refund, depending on item availability and case evaluation.

10. Public Holidays & Peak Season Delays

Please note that during public holidays, national campaigns, or festive periods, processing and delivery may take longer than usual due to high courier demand.
We advise placing Orders early during these periods to ensure timely receipt of your Goods.

11. Special Handling for Heavy or High-Value Orders

For Orders involving bulk quantities, oversized parts, or high-value Goods, we may coordinate the delivery directly with You to ensure proper handling and unloading at the destination.
Please ensure someone is available to receive and inspect the Goods upon arrival.

12. Customer Support

For all shipping-related inquiries, tracking issues, or order delivery concerns, please contact:

REBEL POINT SDN. BHD
Email: r-point@outlook.com
Website: https://rebelpoint.online/